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Shipping agencies usually provide real-time tracking through their websites or mobile apps. After your parcel is dispatched, you’ll receive a tracking number which allows you to monitor its progress from pick-up to delivery.
Delivery times vary depending on the destination, shipping method (air, sea, or express), and customs processing. Typically, air freight takes 2–7 days, ocean freight 2–6 weeks, and express couriers 1–3 business days for most international routes.
Yes, most shipping agencies follow strict regulations on prohibited and restricted items. Common restricted items include hazardous materials, perishable goods, firearms, and valuable items like cash or jewellery. It’s important to check with the agency before shipping.
In the event of a delay or loss, shipping agencies conduct an investigation with their courier or carrier partners. Many agencies offer insurance or compensation for lost or damaged goods, depending on the service level and terms agreed upon.
Yes, most reputable agencies offer optional cargo insurance to protect against loss, theft, or damage during transit. The cost typically depends on the value and nature of the goods being shipped.
Absolutely. Most modern shipping agencies allow you to schedule parcel collection from your home, office, or warehouse. This can be arranged online or via customer service, often with same-day or next-day collection options.
Shipping costs are typically determined by several factors, including the parcel’s weight, dimensions, destination, shipping method (e.g. standard, express, air, or sea), and whether additional services like insurance or special handling are required. Some shipping agencies also charge fuel surcharges or customs handling fees for international deliveries. Many provide instant online quotes for convenience.
